FAQ
What is your shipping policy?
· We are not responsible for lost or stolen packages. Blame the pesky kids next door.
· We have a staff of two. Please allow for 2-3 business days before your order is shipped. If the order needs to be expedited, please contact us and we’re happy to accommodate your request. Additional shipping costs may apply.
· We are happy to accept international orders. Additional shipping costs may apply.
DOMESTIC
· Our cards are shipped with USPS First Class and USPS Priority.
INTERNATIONAL
· We are happy to accept international orders. Additional shipping costs may apply.
What forms of payment do you accept?
· We accept Visa, Mastercard, American Express and Discover.
· Do you accept venmo? We do, but your order will not ship until payment is received. Please include a fun comment when you pay. It will make us smile.
· Do you accept Paypal? Yes but only through our Etsy shop.
Can we work together on a project?
We’re happy to collaborate with your brand. Email us at neighborlypaper@gmail.comso we can discuss the project.
What is your return and exchange policy?
We want to ensure your package brightens your day. Not pleased with your purchase? Please contact neighborlypaper@gmail.com to let us know why you plan on returning your item/s.
All returned orders must be postmarked within 14 days of receipt. Items must also be returned with their original packaging. Shipping costs will not be refunded. Please note: we will not refund items due to customer error (i.e.--if a wrong address is entered) and Neighborly Paper is not responsible for any packages lost by the carrier. We will notify you by email when your return has been processed.
Do you allow wholesale orders?
Would you like to be a Neighborly retailer? For wholesale inquiries please contact neighborlypaper@gmail.com or fill out the form below. Thank you for your interest.